Research shows that when adults are active participants in a learning experience, they are much more likely to retain new knowledge and apply it to their work. Our goal for our programs and facilitation is to create learning experiences that are tailored to your objectives and organizational context, with a good blend of activities to meet the needs of various learning styles in the room. Participants will leave feeling more empowered, more connected and more prepared to deliver results, helping to transform your culture because of healthier relationships, enhanced communication and transformed people and teams. Check out our specific programs and let’s discuss customized options that fit your needs!
- Advantage Team Building™
- Responsive Customer Care™
- The Five Behaviors of a Cohesive Team™
- Everything DiSC® Train-the-Trainer
Advantage Team Building™
Teams are an essential component of any organization’s success. Their potential to accomplish great things cannot be ignored…nor can their ability to derail progress. They not only impact the bottom line, but they influence organizational culture in significant ways. Further, teams are extremely complex because of the unique styles, preferences, goals, habits and motivations that each person brings to the table. Therefore, investing in them is necessary to ensure coherence and effectiveness.
Advantage Team Building™ is an engaging process that revolves around discovery, learning, trust building, commitment and action, with three key progressive steps:
Awareness – The first step is to bring greater awareness to behavioral styles and the preferences, motivations and stressors that people bring to the workplace every day. Understanding one’s style is essential for being a more flexible, adaptable and responsive teammate, but developing a strong awareness and appreciation of different styles is just as critical for working with others.
Appreciation – When teammates move from awareness to appreciation they are able to develop more trust, communicate more effectively, establish common goals and better understand the roles they play on a team. Appreciation requires vulnerability, empathy and understanding, but will lead to an overall healthier team culture and workplace environment.
Action – Teams should feel empowered to lead and manage their own learning and behavior. After gaining awareness and appreciating the uniqueness of its members, teams can commit to action that is focused, results-oriented and benefits from the team’s strengths while minimizing limitations.
Let’s talk about your teams and how our advantage approach might bring greater clarity, commitment and results!
Responsive Customer Care™
Customer service is much more than a warm smile, calm voice or kind greeting. It’s about awareness, connection, solving problems and taking advantage of opportunities to build satisfaction and brand loyalty through unexpected, responsive service. Ultimately, those providing customer service are some of the most critical people to your organization’s mission and success.
Your people represent your organization, and they all have unique personalities and behavioral styles that impact interactions with other people. Further, your customers also have styles and preferences that drive their own behavior and expectations. Either side lacking empathy and understanding of those styles can cause poor communication, misunderstanding, frustration and dissatisfaction with any process. This should have implications for who you hire, and how you help people gain the awareness and flexibility needed to exceed customer expectations.
Our Responsive Customer Care™ program helps individuals and teams discover their own behavioral style, understand how to work with styles different than their own, discern how to build more effective relationships, and most importantly, integrate the right strategies to elevate their performance and meet the needs of others. Along with objectives customized to your needs, the ultimate goal of this program is to increase employee engagement and performance, increase customer satisfaction and develop greater brand loyalty.
This program is delivered as a stand-alone workshop. Let’s have a conversation and discover the potential for Responsive Customer Care™ in your organization!
We can customize program components, which might include:
- Assessment of current needs and performance
- Individual coaching
- Team training
- Individual personality profiles
- Comparison, team, and group culture reports
- People reading tools
The Five Behaviors of a Cohesive Team™
The Five Behaviors of a Cohesive Team™ Program is a one-of-a-kind facilitated learning experience that is constructed for intact work teams – giving them time, space and know-how to work on building a truly cohesive and effective team. This is accomplished by applying the proven and competitive team model that is built around five root behaviors: Trust, Conflict, Commitment, Accountability and Results. Together, we will examine and discover what it looks like for your team to:
TRUST One Another
When team members are genuinely transparent and honest with one another, they are able to build vulnerability-based trust.
Engage in Productive CONFLICT Around Ideas
When there is trust, team members are able to engage in unfiltered, constructive debate of ideas.
COMMIT to Decisions
When team members are able to offer opinions and debate ideas, they will be more likely to commit to decisions and action plans.
Hold One Another ACCOUNTABLE
When everyone is committed to a clear plan of action, they will be more willing to hold one another accountable.
Focus on Achieving Collective RESULTS
The ultimate goal of building greater trust, mastering conflict, gaining commitment and embracing accountability is one thing: the achievement of collective results.
This program includes a detailed and personalized individual assessment along with team results based on the five root behaviors. The report covers both the individual and team perspectives – helping to draw attention to team dynamics, including its culture, by focusing on areas of strengths and challenges, adapting to different behavioral styles and specific action plans based on the report results.
The Five Behaviors of a Cohesive Team™ program is delivered in-person, preferably off-site and is available in either one full day (8.5 hours) or three full days. To gage areas of improvement and discover where team challenges may need continued work, we recommend that we come together again for a day long progress check-in approximately 6-9 months following the last session.
Let’s connect and talk about giving your team a competitive advantage of being a truly cohesive and effective team in the marketplace today!
Develop in-house training expertise with Everything DiSC®
Based on materials for Everything DiSC Workplace®, this two-day program is designed to empower and equip trainers and facilitators with the precise tools they need to confidently execute their own internal Everything DiSC® programs. We take an interactive approach that engages the learner to increase knowledge and confidence, hone training skills and use new knowledge for teach-back practice activities. Together we will dive into the following program objectives:
- Understand the Everything DiSC® Model
- Learn and interpret the Workplace assessment
- Practice engaging activities to use in training
- Apply the model and the right Everything DiSC® tools to meet developmental needs
- Participate in teach-back training experiences